Terms & Conditions
Last updated: 25 July 2026
1. About these Terms
These Terms & Conditions ("Terms") govern your use of the Al Tareeq Al Lamea website and your engagement of our visa and travel documentation consulting services (the "Services"). By contacting us, submitting documents, or paying for a Service, you agree to these Terms. If you do not agree, please do not use our Services.
2. Who We Are
Al Tareeq Al Lamea is a Dubai-based, remote-first visa and travel documentation consultancy, licensed by the Dubai Department of Economy & Tourism (DET) under Trade License No. 1454717. We operate as a service-area business with no walk-in office.
Legal form: LLC
Contact: WhatsApp +971 50 662 8419 · info@altrq.com
Trade license verification: dubaidet.gov.ae
3. Our Services
We provide guidance, document review, application preparation, and appointment scheduling support for visa and travel documentation matters (including, depending on destination: Schengen, United Kingdom, United States, Canada, and other countries as agreed). Our Services may include:
- Eligibility screening and guidance on required documents
- Review and preparation of application forms and supporting documents
- Booking of appointments with visa application centres (e.g. VFS Global) or embassies, where applicable
- Status updates and communication with you throughout the process
We are an independent consultancy. We are not a government authority, embassy, consulate, or visa application centre, and we are not affiliated with or endorsed by any of them.
4. No Guarantee of Approval
The decision to grant, refuse, or delay a visa or travel document rests solely and exclusively with the relevant embassy, consulate, or government authority. We do not control, influence, or guarantee this decision. Nothing in our marketing, on our website, or in any communication from us (including estimated processing times) constitutes a promise or guarantee that your application will be approved, or approved within a given timeframe.
Our Service Assurance (Section 7) is a commitment about our own performance, appointment securing and delivery within the timeframe we commit to, not about the outcome of your application.
5. Client Obligations
To provide our Services, we rely on the information and documents you give us. You agree to:
- Provide accurate, complete, and truthful information and documents
- Submit documents in a timely manner, within any deadlines we communicate
- Inform us promptly of any change in your circumstances relevant to your application
- Comply with the requirements of the relevant embassy, consulate, or authority
We are not liable for delays, refusals, or additional costs caused by inaccurate, incomplete, or late information or documents provided by you.
6. Fees, Payment & Third-Party Charges
Our published prices are for our service fee only, in AED. Government fees, visa application centre fees (e.g. VFS), insurance, courier, and any other third-party charges are separate, passed through to you at cost, and are set by the relevant third party, not by us.
Our service fee is due as communicated to you at the time of booking, generally before we begin preparing your application. Third-party fees are generally due before the corresponding step (e.g. appointment slot reservation, submission by you) is carried out. We will always show you the full breakdown before you pay.
Third-party fees, once paid to the relevant government authority, visa application centre, or insurer, are governed by that third party's own refund policy and are typically non-refundable by us, regardless of the outcome of your application.
7. Service Assurance (Refund Policy)
If we fail to reserve your appointment slot in time for your travel dates, or fail to deliver the Service within the timeframe we specifically committed to in writing for your case, we will refund our service fee for that Service.
This Service Assurance does not apply where the delay or failure results from: inaccurate, incomplete, or late information or documents provided by you; a change in embassy, consulate, or government requirements or availability outside our control; force majeure (including but not limited to public holidays, strikes, political events, war, armed conflict, regional security incidents, or system outages at a third party); or a refusal or decision made by the relevant embassy, consulate, or authority.
To request a refund under this Service Assurance, contact us at info@altrq.com or via WhatsApp, referencing your application. We aim to process valid refund requests within 14 business days.
8. Cancellations & Changes
You may request to cancel a Service before we begin work on it for a full refund of our service fee. Once we have begun preparing your application (document review, form completion, or appointment slot reservation), our service fee becomes non-refundable, reflecting the work already carried out. Any third-party fees already paid follow the third party's own policy (Section 6).
9. Document Handling & Privacy
You will typically share personal documents with us, including passport copies and supporting paperwork. We take this seriously:
- Documents are collected through a secure link and stored securely
- Documents are used solely for the purpose of preparing your application, which you then submit and present in person yourself
- We do not sell your personal data, and we do not share your documents with third parties except where necessary to deliver the Service (e.g. an appointment slot reservation with a visa application centre or embassy) or where required by UAE law
- You may request a copy of, or the deletion of, the personal data we hold about you, subject to any retention we are legally required to keep
Our handling of personal data is intended to comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). See our Privacy Policy for the full detail on what we collect, how long we keep it, and your rights.
10. Referral Program
From time to time, we may offer a referral program under which both the referring client and the referred client receive a credit toward a Service. Referral credits are subject to the specific terms communicated at the time of the offer (including any expiry date and the requirement that the referred client's application is paid and started before a credit is unlocked), and may be changed or withdrawn by us at any time for future referrals.
11. Intellectual Property
The content of our website (text, design, logo, and graphics) is owned by or licensed to Al Tareeq Al Lamea and may not be copied or reused without our written permission.
12. Limitation of Liability
To the fullest extent permitted by UAE law, our total liability to you arising out of or in connection with the Services is limited to the amount of our service fee actually paid by you for the Service in question. We are not liable for indirect, incidental, or consequential loss, including loss of income, missed travel plans, or missed events, arising from a delay or refusal by an embassy, consulate, or government authority.
13. Indemnity
You agree to indemnify us against any claim, loss, or cost arising from inaccurate or fraudulent information or documents you provide to us.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
15. Complaints & Dispute Resolution
If you have a concern, please contact us first at info@altrq.com or via WhatsApp so we can try to resolve it directly. As a DET-licensed service-area business, we are also subject to the complaint and consumer protection mechanisms of the Dubai Department of Economy & Tourism.
16. Changes to These Terms
We may update these Terms from time to time, for example to reflect a new service, a change in our policies, or a change in the law. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our Services after a change means you accept the updated Terms.
17. Contact Us
Al Tareeq Al Lamea
DET Trade License No. 1454717, Dubai, UAE
info@altrq.com · WhatsApp +971 50 662 8419